Complaints

Introduction

All team members at Capll Ltd undergo thorough compliance training and attend regular refreshers to ensure they are providing the best quality of service to all individuals and organisations.

We recognise that issues can arise which is why we welcome all feedback. We want to ensure we are always improving and adapting our training, so our staff remain complaint and professional.

Capll Ltd takes all complaints seriously and we recognise the need to make this process as simple as possible for you.

Defining a complaint

A complaint can be generally defined as an expression of dissatisfaction. If you have been dissatisfied with any aspect of Capll Ltd’s services, we will follow our complaints process to hopefully come to a resolution. 

Complaints Process

How to raise a complaint

If you would like to make a complaint or provide us with some feedback, please contact us in writing:

Via post; 

Complaints Department
Capll Ltd
Lodge House
Cow Lane 
Burnley 
BB11 1NN

Or email: complaints@capll.co.uk

It would be helpful to ensure we can investigate thoroughly and promptly if you could include as much detail as possible for your complaint:

  • The Date/Time/Location.
  • The Names of those involved or a physical description if unknown.
  • A detailed account of the complaint.
  • How we can contact you.