{"id":171,"date":"2017-11-06T10:49:36","date_gmt":"2017-11-06T10:49:36","guid":{"rendered":"https:\/\/capll.co.uk\/wp\/?page_id=171"},"modified":"2024-01-15T14:03:41","modified_gmt":"2024-01-15T14:03:41","slug":"complaints","status":"publish","type":"page","link":"https:\/\/capll.co.uk\/?page_id=171","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t
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Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Introduction<\/u><\/span><\/b><\/h1>\n

All team members at Capll Ltd undergo thorough compliance training and attend regular refreshers to ensure they are providing the best quality of service to all individuals and organisations. <\/span><\/p>\n

We recognise that issues can arise which is why we welcome all feedback. We want to ensure we are always improving and adapting our training, so our staff remain complaint and professional.<\/span><\/p>\n

Capll Ltd takes all complaints seriously and we recognise the need to make this process as simple as possible for you.<\/span><\/p>\n

Defining a complaint<\/u><\/span><\/b><\/p>\n

A complaint can be generally defined as an expression of dissatisfaction. If you have been dissatisfied with any aspect of Capll Ltd\u2019s services, we will follow our complaints process to hopefully come to a resolution.\u00a0<\/span><\/p>\n

Complaints Process<\/u><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How to raise a complaint <\/span><\/b><\/p>\n

If you would like to make a complaint or provide us with some feedback, please contact us in writing:<\/span><\/p>\n

Via post; <\/span><\/p>\n

Complaints Department<\/span>
Capll Ltd<\/span>
Lodge House<\/span>
Cow Lane <\/span>
Burnley <\/span>
BB11 1NN<\/span><\/pre>\n
Or email: <\/span>complaints@capll.co.uk<\/span><\/a><\/p>\n
It would be helpful to ensure we can investigate thoroughly and promptly if you could include as much detail as possible for your complaint:<\/span><\/p>\n